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About The Rivers Card Loyalty Program

Posted: 15 August 2014

  1. How do I join the Rivers Loyalty Program?
  2. Can I earn points if I havn't yet received my Rivers Loyalty Program Card
  3. What if I can't locate my suburb in the signup page?
  4. Do I need Javascript enabled?
  5. Why have I received an "account Not Activated" message when I attempt to login to my account?
  6. Can I add points from my purchases or register for the extended footwear warranty if I didn't have my loyalty card at the time of my transaction?
  7. Why are my "Claim Loyalty Program Points" and "Lost Card" links inactive?
  8. What do I do if I have Forgotten my password?
  9. What if I need to change my address or personal details?
  10. What if I have lost my card/my card was stolen/I never received my card?
  11. Can I have multiple cards for one account?
  12. Why am I receiving additional emails about the Rivers Loyalty Program?
  1. How to join the Rivers Card Program
  2. To become a valued member of the Rivers Loyalty Program, click here or return to our homepage at www.rivers.com.au and click the "Become a Member button as picture below.

    Please ensure that JavaScript is enabled in your browser.

    When providing your details, please ensure your postcode is entered correctly to allow your suburb or town to be available from the dropdown list. Fill in all required information and be sure to tick that ou understand the program's terms and conditions after you have given them a thorough read.

    Shortly after signing up, you will receive a welcome email with additional information regarding the Rivers Loyalty Program as well as a $10 voucher. Within 7-10 working days, you should receive your Rivers Loyalty Program card by post.

  3. Can I earn points if I haven't yet received my Rivers Loyalty Program card?
  4. In order to be able to earn points while you wait for your card to arrive, log in to your account through our website and register your "ID References" in the Reference Information section of your 'My Profile' page. Your ID references will be valid 48 hours after registration. You are able to add or delete your provided references at any stage.

    When shopping next, simply present your nominated ID reference to our staff member processing your transaction prior to the sale being finalised, and your earned points will be added to your Rivers Loyalty Program balance within 24 hours.

    As a Rivers Loyalty Program member, all inquiries regarding this program can be sent directly to onlineshop@riversaustralia.com.au. Please quote your Customer Number (located on your Rivers Card) in the subject line of your email and will assist you as soon as possible.

  5. What if I can't locate my suburb in the signup page?
  6. Ensure that you refresh the webpage so that you are viewing the most up-to-date information. Additionally, please verify that JavaScript is enabled in your browser. For detailed instructions on enabling JavaScript for most popular browsers, Microsoft offers a helpful guide at http://support.microsoft.com/gp/howtoscript

    Please make sure that you have entered ALL other required details on the page and then enter your postcode. Bear with us, as it may take a moment for the site to load the "Suburbs" list. Please ensure that you have correctly entered your postcode so that you are then able to select your specific suburb or town from the dropdown menu.

  7. Do I need Javascript enabled?
  8. To utilise the Rivers website, JavaScript must be enable in your web browser. For detailed instructions on enabling Javascript for most popular browsers, Microsoft offers a handy guide at http://support.microsoft.com/gp/howtoscript

  9. Why have I received an "Account Not Activated" message when I attempt to log in to my account

  10. An email was sent to your nominated email address at the time you joined which contained a code and instructions on how to activate your account. Please check if you still have this email (it may have snuck into your Junk mail folder). If you no longer have or can't locate this email, please email onlineshop@riversaustralia.com.au on the email address you registered with (or provide it in the body of the email), your full name, and your address details to receive a new account activation email.

  11. Can I add points from my purchases or register for the extended footwear warranty if I didn't have my loyalty card at the time of my transaction

  12. It is possible to claim points on transactions made up to 2 weeks prior to joining the Rivers Card Program or points that may not have been added in store at the time due to not having your card with you or not stating one of your ID References.

    By doing this, any purchases made that included footwear bought for $20 or more will automatically be registered for the extended 2 year warranty.

    Please note: you will not be able to access the link to claim Rivers Loyalty Program points until 24 hours after you have successfully joined the program. Please access your points following this 24 hour timeframe.

    To claim Rivers Loyalty Program points, log in to the Rivers Loyalty Program on our website with your login details. Once logged in to your 'My Profile' screen, click on the link: "Claim Rivers Loyalty Program Points" on the bottom right of the screen.

    The docket information that you will need to enter is as follows (please note that for online purchases you will need to wait until your parcel arrives to reference the docket included in your parcel):

    • Re-Confirm your email address
    • Enter the docket number, indicated in red, including the 2 digit store code ('XR38' in the sample)
    • Enter the docket's 3 letter 'Ref', indicated in blue, or reference code ('PLP' in the sample)
    • Enter the points earned, indicated in green, shown on the docket

    Once you have submitted these details, you will receive an email from us informing you of the status of your requested points within the next 7 days.

    Please only click on the manual sale box if the receipt that you have is a hand written manual sale docket. In this case (and only if it's a manual docket) you don't need to enter the number of potential points or reference code.

  13. Why are my "Claim Loyalty Program Points" and "Lost Card" links inactive?

  14. If the "Claim Rivers Loyalty Program Points" and "Lost Card" buttons do not seem to be working, you may be attempting to access these areas less than 24 hours after activating your account. Please allow a full 24 hours to pass before attempting to access these areas.

  15. What do I do if I have forgotton my password?

  16. If you have forgotten your password, please follow the "Forgotten your password?" link just below your email address input at the login screen. After providing the email address associated with your Rivers Loyalty Program account, that nominated address will be sent an email with your registered password.

  17. What if I need to change my address or personal details
  18. To change any of your details (including email address or password), simply log in to your Rivers Loyalty Program account on our website, using your registered email address and password.

    In your My Profile page, click on the green "CHANGE" button to edit any of your existing details. Please note: when changing your suburb, please ensure that you have entered the correct postcode and select your new suburb from the dropdown menu. Once you have made the necessary changes, click on the green "UPDATE" button to register your new details.

    If your suburb is displaying incorrectly, delete the entered postcode (even if it appears correct) and re-enter your postcode. You should then be able to choose the correct suburb from the drop down list.

    If you have changed your email address, you will able to log in with your new email address the next time you log in to your Rivers Card account.

  19. What if I have lost my card/my card was stolen/I never received my card?
  20. In order to change any of your details (including your email address or password), all you need to do is 'LOGIN' to your Rivers Card account on our website (at www.rivers.com.au) and then enter the email address and password that was registered.

    If you have lost your card, not received your card within 4 weeks of joining, or your card has been stolen, please register your card as lost by first logging in to your Rivers Loyalty Program profile. Click on the 'Lost your card? Click here' button at the bottom right of the My Profile screen.

    Once your card is registered as lost, the previously issued card is cancelled and a new card is posted to your nominated mailing address within 7-10 business days. To apply any points you earn in the interim to your Rivers Loyalty Program account, follow the directions in the "Can I add points from my purchases or register for the extended footwear warranty if I didn't have my loyalty card at the time of my transaction?" section above.

  21. Can I have multiple cards for the one account?
  22. As each card is specific to a single account, we are unfortunately unable to provide Rivers Loyalty Program members with multiple cards referencing a single account.

  23. Why am I receiving additional emails about the Rivers Loyalty Program?
  24. From time to time, Rivers may need to update you concerning changes to the terms and conditions of the Rivers Loyalty Program. In order to fulfil this legal obligation, we will send you succinct, informative mailings to keep you abreast of any changes.


IN SUMMARY

If the above has not adequately answered your question regarding the Rivers Loyalty Program, please send your query to onlineshop@riversaustralia.com.au and your question will be answered in a timely manner.

We hope that you will continue to enjoy shopping at Rivers.

Kind regards,

The Team at Rivers Australia